Shipping policy
Thank you for shopping with ZSMJONER.
We aim to make your shopping experience as simple and reliable as possible. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please review our shipping rates, processing times, and estimated delivery times below.
Shipping Rates
We currently offer Standard Shipping.
Standard Shipping (Estimated 7–14 Business Days)
Orders under £49.99 — £3.99
Orders of £49.99 or more — FREE SHIPPING
The applicable shipping charge will be automatically calculated and displayed at checkout.
Processing Times
Please allow approximately 2–3 business days for your order to be processed before shipment.
During this period, your order is confirmed, prepared, packaged, and handed over to the shipping carrier.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please note that processing time is separate from shipping time.
Estimated Delivery Times
After your order has been processed and shipped, Standard Shipping typically takes approximately:
7–14 business days
Estimated total delivery timeframe:
Order Processing: 2–3 business days
Shipping: 7–14 business days
Delivery times are estimates and may vary depending on your destination and circumstances outside our reasonable control.
Possible causes of delay may include customs processing, carrier disruptions, public holidays, severe weather, seasonal shipping volumes, or local delivery conditions.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.
For orders containing multiple items, products may occasionally be shipped separately. If this happens, you may receive more than one package and separate tracking information for each shipment.
Shipping Delays
While we work to have every order delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include:
Severe weather
Natural disasters
Public holidays
Customs inspections or clearance delays
Carrier disruptions
High seasonal shipping volumes
Unexpected transportation or logistics issues
For this reason, estimated delivery dates cannot be guaranteed.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact our customer support team for assistance.
Can I Cancel or Change My Order?
If you need to cancel your order or update your shipping information, please contact us as soon as possible.
We recommend contacting us within 24 hours of placing your order.
Once your order has entered processing, been packaged, or shipped, we may no longer be able to cancel or modify it.
If your order has already shipped, please refer to our Return & Refund Policy for information regarding eligible returns.
Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If you notice that you entered an incorrect or incomplete shipping address, contact us immediately at:
lisa68986@outlook.com
Please include your order number and the correct shipping information.
If your order has not yet been processed or shipped, we will do our best to update the address.
Once an order has shipped, we cannot guarantee that the delivery address can be changed or redirected.
ZSMJONER cannot be held responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
When contacting us, please provide:
Your order number
A brief description of the issue
Clear photos or videos showing the item and the problem
Once we receive and review the information, we will work with you to provide an appropriate solution, which may include a replacement or refund when applicable.
Please refer to our Return & Refund Policy for additional details.
Taxes & Customs Duties
International orders may be subject to import taxes, customs duties, VAT, or other charges imposed by the destination country.
If these charges are not collected during checkout, they may be the responsibility of the recipient.
These fees are determined by local customs authorities, and ZSMJONER does not control or determine the amount that may be charged.
Customs processing may also occasionally affect delivery times.
Additional Shipping Information
Business days generally refer to Monday through Friday, excluding public holidays.
Shipping estimates begin after your order has been processed and handed over to the carrier.
If your order contains multiple items, they may occasionally be fulfilled from different locations and arrive in separate packages.
Receiving one item before another does not necessarily mean that part of your order is missing.
Need Help?
If you have questions about your order, shipping status, or tracking information, please contact us at:
Email: lisa68986@outlook.com
Please include your order number whenever possible so we can assist you more efficiently.
We aim to respond to customer inquiries within 24 hours.