Refund policy

Return & Refund Policy
At ZSMJONER, we want you to feel confident when shopping with us. If your order isn’t quite right, we’re here to help.

30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. It must be unworn, unused, unaltered, and returned with its original packaging and any tags or accessories included with the product.

Proof of purchase or your order information may also be required.

Items showing signs of wear, scratches, damage caused after delivery, alteration, improper handling, or missing original packaging may not qualify for a return.

How to Request a Return
To request a return, please contact us at:

lisa68986@outlook.com

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your item.

Please do not return products without contacting us first. Returns sent without prior authorization may not be accepted or processed.

Return Shipping Costs
Unless the product you received is damaged, defective, incorrect, or the return is otherwise caused by an error on our part, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are generally non-refundable.

We strongly recommend using a trackable shipping service when returning an item. ZSMJONER cannot be responsible for return packages that are lost, damaged, or misdirected while being shipped back to us.

Order Cancellations & Changes
If you need to cancel your order or change your shipping information, please contact us within 24 hours of placing your order.

We will do our best to accommodate your request before the order enters processing or shipping.

Once an order has been processed, packaged, or shipped, we may no longer be able to cancel it or change the delivery information.

Please carefully review your shipping address before completing your purchase. ZSMJONER cannot guarantee refunds or replacements for orders that cannot be delivered because of an incorrect or incomplete address provided by the customer.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at lisa68986@outlook.com.

To help us review the issue quickly, please provide your order number, a brief description of the problem, and clear photos or videos showing the item and the issue.

Once we review the information, we will work with you to provide an appropriate solution.

Ring Size Issues
We strongly recommend checking our Ring Size Guide before placing your order.

If you ordered the wrong ring size, you may request a return within the applicable 30-day return period as long as the ring remains unworn, unused, undamaged, and in its original condition and packaging.

Unless the incorrect size was sent due to an error on our part, customers are responsible for return shipping costs.

Availability of another size is not guaranteed, so we recommend confirming stock before returning your original item.

Exceptions / Non-Returnable Items
For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return.

Non-returnable items may include:

Jewelry or accessories that have been worn, used, scratched, damaged, altered, resized, or modified after delivery

Customized, engraved, personalized, or made-to-order products

Gift cards

Items specifically marked as Final Sale or Non-Returnable on the product page

Please handle jewelry carefully when trying it on and keep all original packaging until you are certain you would like to keep the item.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges
For most exchanges, we recommend returning the original eligible item and placing a new order for the size, style, or product you prefer.

This is generally the fastest way to receive your replacement and avoids delays caused by inventory changes.

Please contact us before returning your original item so we can confirm that it meets our return requirements.

Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been issued for your bank, credit card provider, or payment service to process and post the funds to your account.

Processing times may vary depending on your financial institution.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:

lisa68986@outlook.com

Contact Us
If you have any questions regarding a return, refund, exchange, damaged item, or order issue, please contact our customer support team:

Email: lisa68986@outlook.com

We’ll be happy to assist you.